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How long does it take for my number to transfer?

On average, the transfer process takes approximately 5 to 15 business days to complete.

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How do I convert my LOA/bill to PDF?

In order to email your LOA to ViaTalk, it must be in PDF format. To convert your files to PDF,...

How do I know if my porting documentation has been received?

You will be sent a confirmation email within 1 to 3 business days after your LOA and phone bill...

Will I still be listed in the phonebook?

If you choose to transfer your existing number to our services, we will retain your current...

Can I transfer a second phone number to my free second line?

The free second line on our residential plans does not include a second telephone number. For...

Do I need to cancel my old account after my number transfers to ViaTalk?

Yes, you will need to cancel your billing account with your previous carrier. To ensure that...

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