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How do I know if my porting documentation has been received?

You will be sent a confirmation email within 1 to 3 business days after your LOA and phone bill have been received. 

If you do not receive an email, please resubmit your porting documentation and contact phone support by calling 1-866-626-7150 to confirm that they have been accepted by our system.

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Do I need to cancel my old account after my number transfers to ViaTalk?

Yes, you will need to cancel your billing account with your previous carrier. To ensure that...

Can I transfer my wireless phone number to ViaTalk?

Yes, ViaTalk now offers the ability to transfer your wireless numbers to our network for a...

Do I receive ViaTalk service while my number transfers?

When you sign up for service and submit a number transfer request, we will provide you with a...

Will I still be listed in the phonebook?

If you choose to transfer your existing number to our services, we will retain your current...

How long does it take for my number to transfer?

On average, the transfer process takes approximately 5 to 15 business days to complete.

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