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Do I need to cancel my old account after my number transfers to ViaTalk?

Yes, you will need to cancel your billing account with your previous carrier. To ensure that there are no potential conflicts with the transfer, we recommend that you to wait 2 to 3 business days after the transfer has completed to terminate the account.

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How long does it take for my number to transfer?

On average, the transfer process takes approximately 5 to 15 business days to complete.

How do I convert my LOA/bill to PDF?

In order to email your LOA to ViaTalk, it must be in PDF format. To convert your files to PDF,...

Will I still be listed in the phonebook?

If you choose to transfer your existing number to our services, we will retain your current...

Do I receive ViaTalk service while my number transfers?

When you sign up for service and submit a number transfer request, we will provide you with a...

Can I transfer a second phone number to my free second line?

The free second line on our residential plans does not include a second telephone number. For...

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